Shipping and returns

The shop opens in January 2027. Here is what we can say today, and what is finalised before the first order ships.

Delivery

We ship worldwide from the EU. Shipping costs and delivery times are shown at checkout before you pay, from launch day. We publish them here the day our carrier contracts are signed.

Returns

The Night Set is worn on the head, so the returns rule has to be clear. It is published before the shop opens, and it will say the same thing on the product page, on Shipping and returns, in the FAQ and in your order email: plain, fair, and never less than your rights as a consumer in your country.

Giving it

Every set is packed by hand in the Lorabel box with a thank-you card inside, so it arrives ready to give. Buying for someone else? Choose their hair length, not yours.

Something arrived wrong

Write to hello@shoplorabel.com with a photo and your order number, and we'll sort it out.